Question 1

How do I start planning a custom trip?

Accepted Answer

Share your dates, budget range and travel style through the contact form or WhatsApp. A dedicated consultant sends a first itinerary draft within 24 hours, and revisions are unlimited until it feels right.

Question 2

Is a deposit required to confirm a booking?

Accepted Answer

Yes. A 25% deposit confirms hotels, flights and permits. The balance is due 21 days before departure, and every payment is receipted instantly.

Question 3

What is your cancellation policy?

Accepted Answer

Cancellations more than 45 days out are refunded minus supplier fees. Between 45 and 21 days, 50% is refundable. Inside 21 days the booking is non-refundable, but travel insurance often covers qualifying reasons.

Question 4

Do you handle visa applications?

Accepted Answer

We prepare and review your file, book appointments, and track the application to decision for 60+ countries. Approval remains at the discretion of the consulate.

Question 5

Are your Umrah packages Shariah-conscious?

Accepted Answer

All Umrah journeys use haram-adjacent hotels, gender-appropriate arrangements on request, and scholar-guided ziyarat. Visa and transport are included.

Question 6

Do you support travellers during the trip?

Accepted Answer

A 24/7 duty consultant is reachable by phone and WhatsApp for the entire journey, including flight disruption rebooking.

Question 7

Can you arrange corporate and group travel?

Accepted Answer

Yes. We handle offsites, incentive trips and conference logistics with consolidated invoicing and a single account manager.

Question 8

Is travel insurance included?

Accepted Answer

Insurance is included on selected packages and available as an add-on everywhere else, with medical, baggage and cancellation cover.

Frequently asked questions

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