Terms & Conditions
These booking conditions apply to every itinerary arranged by WanderNest Travels.
1. Bookings and deposits
A 25% deposit confirms your booking and secures supplier reservations. The balance is due 21 days before departure. Bookings made inside 21 days require payment in full.
2. Cancellations and refunds
Cancellations more than 45 days before departure are refunded less unrecoverable supplier fees. Between 45 and 21 days, 50% of the package price is refundable. Inside 21 days bookings are non-refundable, though travel insurance may cover qualifying reasons.
3. Changes by you
Date or name changes are subject to supplier rules and any fare difference. We never add our own change fee on packages booked with us.
4. Changes by us
If a supplier materially changes an itinerary we will offer a comparable alternative or a full refund of the affected component.
5. Travel documents
Travellers are responsible for holding a valid passport, required visas and any health documentation. We advise on requirements but approval rests with consulates and authorities.
6. Insurance
Travel insurance is included on selected packages and strongly recommended on all others. Cover details are provided in your booking confirmation.
7. Liability
We act as an agent for airlines, hotels and ground operators and are not liable for their acts or omissions beyond our duty of reasonable care in selecting them.
8. Complaints
Raise any issue with your duty consultant during travel so it can be resolved on the spot. Written complaints are acknowledged within 3 working days and resolved within 28 days.